昆明ISO9000认证,昆明市政务服务中心导入ISO9001国际质量管理体 发布时间: 2012-02-04 12:11

昆明ISO9000认证,昆明市政务服务中心导入ISO9001国际质量管理体系试点工作方案
Kunming ISO9000 certification, Kunming city administrative service center import ISO9001 international quality management system pilot work program
按照市政府昆政发〔2009〕73号《昆明市人民政府关于开展导入ISO9001国际质量管理体系试点工作的实施意见》的要求,为推进市政务服务中心(以下简称中心)自身建设和管理创新,全面提升公共服务能力,优化管理流程,实现管理高效化、运行规范化和服务标准化,结合中心行政管理体制改革、日常工作和行政效能建设,中心将开展导入ISO9001国际质量管理体系建设的工作。为保证这项工作顺利进行,制定本方案。
According to city hall is sent ( 2009 ) 73." Kunming Municipal People's Government on the introduction of ISO 9001 international quality management system is pilot the job to carry out an opinion" requirement, advance government affairs service center ( center of the following abbreviation ) own construction and the management innovation, enhance the ability of public service, optimize the management process, to achieve efficient management system, operation standardization and standardization of services, combined with the central administrative management system reform, daily work and the construction of administrative efficacy, the center will conduct import ISO9001 international quality management system construction work. To ensure the smooth progress of the work, make this plan.
一、导入ISO9001国际质量管理体系重要意义
One, import ISO9001 international quality management system the important meaning
ISO9001体系标准,是国际标准化组织总结发达国家几十年质量管理经验的基础上,正式颁布的ISO9000族中的一种质量管理的国际标准。导入ISO9001国际质量管理体系,是市政府着眼于现代新昆明跨越式发展的大局,强力推进政府行政管理体制的机制创新,打造全国一流服务型政府的重要举措。导入ISO9001国际质量管理体系,有利于政府职能部门从根本上理清内部各种权责关系,优化行政服务流程和办事程序,建立一套科学规范的质量管理体系;有利于进一步改进政府服务方式,完善政府服务条件,丰富政府服务内容,提高政府服务能力;有利于实现行政管理服务工作与国际标准接轨,为昆明市广泛参与国际合作搭建重要平台。
ISO9001 system standard, is the international organization for standardization of developed countries for several decades experience of quality management on the basis of the ISO9000 family, formally promulgated in an international standards for quality management. Import ISO9001 international quality management system, is the city hall looks at contemporary new Kunming span type develops overall situation, promote government administrative system and mechanism innovation, build the first-class service type government is the important measure. Import ISO9001 international quality management system, help the government functional departments fundamentally clarify various responsibilities, optimize administrative service processes and procedures, to establish a set of scientific and standardized quality management system; is conducive to further improve the government service, perfecting the government service conditions, enrich the content of services, improve the capacity of government services; help to achieve administrative services in line with international standards, for the city of Kunming to participate in international cooperation to build a broad platform.
二、指导思想、基本原则、工作目标
In two, the guiding ideology, basic principles, work goal
(一)指导思想
( a ) the guiding ideology
坚持以邓小平理论和“三个代表”重要思想为指导,深入贯彻落实科学发展观,认真落实市委市政府提出的各项任务,按照标准化管理的要求,规范行政行为,提高行政服务质量和工作效率,为推进新昆明建设,营造良好投资环境。
Adhere to the Deng Xiaoping Theory and the important thought of "Three Represents" as guidance, thoroughly implement the scientific outlook on development, earnestly implement the Municipal City Hall presents the tasks, according to standardized management requirements, standardize administrative practices, improve administrative service quality and work efficiency, in order to promote the construction of new Kunming, creating a favorable investment environment.
(二)、基本原则
( two), basic principles
导入ISO9001质量管理体系工作要本着“整体筹划、积极稳妥、科学规范、注重实效”的原则,建立起符合ISO9001标准质量管理体系,确保行政过程有效识别、管理和控制。
Import ISO9001 quality management system to the spirit of " overall planning, active and reliable, scientific, pragmatic" principle, established in line with the ISO9001 standard quality management system, ensure the administrative process to effectively identify, manage and control.
1.整体筹划的原则。导入ISO9001国际质量管理体系是一项系统性工作,要根据市政府的统一部署,结合中心现有的管理体系,依照ISO9001标准的要求,全局筹划,科学、合理地确立质量方针和质量目标,形成一整套适宜有效的工作流程和与此有关的体系文件,做到指标科学明晰、标准规范统一、操作简便易行。
1 overall planning principles. Import ISO9001 international quality management system is a systematic work, according to the unified deploy of city hall, combined with the center of the existing management system, in accordance with the requirements of ISO9001 standard, overall planning, scientific, reasonable to establish a quality policy and quality objectives, formed a set of appropriate and effective work processes and related documents, to achieve targets clear scientific, standard and unified, easy operation.
2.科学稳妥的原则。导入ISO9001国际质量管理体系,是一项综合性、复杂性、长期性的制度创新。中心将严格按照全市总体目标的要求,循序渐近,按步骤全面推开,做到思想认识高度统一、目标任务具体明确、基础工作深入扎实、工作进度有序推进、实际效果明显突出。
2 scientific and reliable principle. Import ISO9001 international quality management system, is a comprehensive, long-term sex, complexity of system innovation. The center will be strictly in accordance with the overall objectives, step-by-step, step by step is pushed in the round, do thinking highly unified goal, task specific, basic work thorough solid, work orderly, actual effect remarkable.
3.科学规范的原则。导入ISO9001国际质量管理体系,是一项科学的规范性工作,要将国家行政管理法律、法规和有关文件融于质量管理体系之中,整合中心工作职责,将管理要求转化为工作流程,形成完整的工作标准和制度、科学的工作流程和高效的工作方式,做到全员参与、全面规范、持续改进,实现管理和服务工作的标准化。
3 scientific principles. Import ISO9001 international quality management system, is a scientific normative work, to take the country administrative laws, regulations and the relevant documents into the quality management system, the integration of central job responsibilities, management requirements into the work flow, form a complete working system, standard and scientific work flow and efficient way of working, to full participation, full specifications, continuous improvement, to realize the management and service work of standardization.
4.注重实效的原则。导入ISO9001国际质量管理体系,是一项实践性工作,中心将立足于提高管理和服务的质量和效率,按照PDCA(策划—实施—检查—处置)模式要求,“写所策划的,做所写的,记所做的,查所记的,改所错的”,不断强化部门绩效考核,使体系运行和实际工作紧密结合。
4 pragmatic principles. Import ISO9001 international quality management system, is a kind of practical work, the center will be based on improve the management and service quality and efficiency, in accordance with the PDCA ( planning, implementation, inspection and disposal requirements ) mode," write the planned, do write down, do, check it, change wrong", continuously strengthen the department performance assessment, to make the system run and the actual work closely with.
(三)、工作目标
( three), working target
在中心全面导入ISO9001质量管理体系,进一步优化行政组织、规范工作流程,造就一支纪律严明、服务规范、办事公开、讲求效率的政务服务队伍,建立起覆盖中心的管理科学、运转协调、公正透明、廉洁高效的质量管理机制,为中心发展提供制度保证。
In the center of a comprehensive import ISO9001 quality management system, further optimization of the administrative organization, standardize the work flow, creating a sense of discipline, standardize services, public affairs, efficiency of government service team, set up covering the center of management science, coordinated, fair and transparent, clean and efficient quality management mechanism, as the center of development offers a system to assure.
三、试点工作组织领导
In three, the pilot work organization and leadership
为加强对中心导入ISO9001国际质量管理体系工作的组织领导,成立中心导入ISO9001国际质量管理体系试点推进工作领导小组(简称中心ISO9001推进工作领导小组),负责中心导入ISO9001国际质量管理体系试点工作的组织、协调和领导。具体组成人员如下:
In order to strengthen the center import ISO9001 international quality management system in organization and leadership, established center import ISO9001 international quality management system pilot projects to promote work leading group (referred to as ISO9001 advance work leading group ), is responsible for import ISO9001 international quality management system work organization, coordination and leadership. The concrete composition is as follows: